Terms & Conditions

Quick Facts

Free standard shipping always. All items are shipped through USPS with tracking. If you would like to expedite shipping, please email me at headandheartgoods(a)gmail.com.

I create everything myself and work with a local printing business, and this takes time. I try my very best to get things to you as soon as possible! Turnaround time from online purchase to in your mailbox, is around 1-3 weeks, depending on the type of order (e.g., custom-made or online stock).

Taxes are calculated at checkout.

I love working on collaborations and custom projects. Please don’t hesitate to reach out if you have any special requests, ideas, or questions about anything you see.

Returns
Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a return or exchange. Not my favorite policy in the world, I wish I could offer endless returns and exchanges – but since it’s just me and this print shop, I make everything to order, it is really hard for me to do returns without a loss. I really appreciate your support and hope you understand!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at headandheartgoods(a)gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at headandheartgoods(a)gmail.com.